Effective Date: 16/09/2025 (dd/mm/yyyy)

These Terms and Conditions (“Terms”) govern your use of the services provided by RoadGauge Ltd (“RoadGauge,” “we,” “our,” or “us”). By creating an account, purchasing credits, uploading videos, or otherwise using our platform, you agree to these Terms. Please read them carefully.

1. Service Description

RoadGauge provides a software-as-a-service (SaaS) platform that allows clients to upload road footage and receive AI-based road surface quality analysis, including 3D distress measurements.

2. Account Registration

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to notify us immediately of any unauthorized use of your account.

3. Credits and Payments

  • Our services operate on a credit-based system (not a subscription).
  • Credits are purchased through our payment provider (e.g., Lemon Squeezy, Stripe).
  • All purchases are final and non-refundable, except where required by law.
  • Credits may expire if not used within a specified period (if applicable, to be defined in your account or purchase terms).

4. Use of the Platform

You agree to use the platform only for lawful purposes and in accordance with these Terms. Specifically, you must not:

  • Upload content you do not have the right to use.
  • Upload unlawful, offensive, or harmful content.
  • Attempt to interfere with or disrupt the platform’s security or operation.
  • Reverse engineer, copy, or redistribute our services without prior written consent.

5. Data Handling

  • Uploaded videos and associated data are processed solely to provide the requested analysis.
  • We do not claim ownership of your uploaded content; you retain all rights.
  • You grant RoadGauge a limited license to process and store your content for the purpose of delivering services.
  • Data is stored securely in the cloud (Google Cloud Platform and Hetzner), as outlined in our Privacy Policy.

6. Service Availability

  • We strive to maintain reliable uptime through cloud redundancy, but we do not guarantee uninterrupted service.
  • We may suspend or limit services temporarily for maintenance, upgrades, or technical issues.
  • RoadGauge is not liable for delays, interruptions, or data loss caused by events beyond our reasonable control.

7. Intellectual Property

  • All intellectual property related to the platform (including software, algorithms, designs, and documentation) remains the property of RoadGauge Ltd.
  • Use of the platform does not grant you ownership or rights to our intellectual property.

8. Termination

  • You may terminate your account at any time by contacting us.
  • We may suspend or terminate your account if you breach these Terms or misuse the service.
  • Upon termination, any unused credits are forfeited unless otherwise required by law.

9. Limitation of Liability

  • To the maximum extent permitted by law, RoadGauge is not liable for indirect, incidental, or consequential damages arising from your use of the platform.
  • Our total liability to you for any claim will not exceed the amount you paid for credits in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold RoadGauge harmless from any claims, damages, or liabilities arising out of your use of the platform or violation of these Terms.

11. Changes to Terms

We may update these Terms from time to time. Updates will be posted on our website, and your continued use of the platform constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the United Kingdom, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom, except that we may bring proceedings to enforce our rights in your country of residence or principal place of business.

13. Contact Us

If you have questions about these Terms, please contact us here.