Effective Date: 16/09/2025 (dd/mm/yyyy)

RoadGauge Ltd (“RoadGauge,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our SaaS platform for road surface quality analysis.

1. Information We Collect

We collect the following categories of information when you use our services:

  1. Account Information
    • Name, email address, and contact details provided during account creation.
    • Login credentials.
  2. Payment Information
    • When you purchase credits, payment is processed through third-party providers (i.e. Stripe).
    • We do not store your full payment card details.
  3. Uploaded Data
    • Video footage and related files that you upload for analysis.
    • Metadata associated with your projects (e.g., project names, timestamps).
  4. Usage Data
    • Log data, IP addresses, device/browser information, and usage patterns (for performance monitoring and security).

2. How We Use Your Information

We process collected information for the following purposes:

  • Providing Services: Running AI analysis on uploaded videos to deliver road surface quality insights.
  • Account Management: Creating and maintaining user accounts, processing credit purchases, and providing customer support.
  • Security & Compliance: Protecting against fraud, misuse, or unauthorized access.
  • Service Improvement: Monitoring system performance, troubleshooting issues, and improving our platform.
  • Legal Obligations: Complying with applicable laws and regulations.

3. Data Storage and Security

  • All data is stored and processed securely in the cloud using Google Cloud Platform (GCP) and Hetzner.
  • Video files and media are stored in Google Cloud Storage (GCS).
  • Account and project data are managed through GCS.
  • Data is encrypted in transit (HTTPS) and at rest.
  • Client data is isolated per customer to prevent unauthorized access.
  • Redundancy and uptime are ensured through GCP’s infrastructure.

4. Data Sharing

We do not sell or share personal information with third parties for marketing purposes.
We may share limited data only in the following circumstances:

  • Service Providers: With cloud hosting and payment providers who support our services.
  • Legal Compliance: If required by law or to respond to lawful requests by authorities.

5. Data Retention

  • Uploaded videos and project data are retained only for as long as necessary to provide services or as required by law.
  • Account information is retained while you maintain an active account.
  • Upon request or account termination, your data will be securely deleted in line with our retention policy.

6. International Data Transfers

Data may be processed or stored in jurisdictions outside your country of residence. We rely on GCP and Hetzner’s data protection standards, which include redundancy and safeguards to ensure adequate protection, even in countries with weaker data protection laws. Additionally, we have strict guidelines and data protection rules, using which we have defined our architecture.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data.
  • Restrict or object to certain data processing activities.
  • Request data portability.

To exercise these rights, please contact us.

8. Data Breach and Incident Reporting

In the event of a data breach or security incident, we will notify affected clients promptly, in accordance with applicable laws and contractual obligations.

9. Cookies and Tracking

Our platform may use cookies and similar technologies for authentication, performance monitoring, and user experience improvements.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us here.